Videsk enters the automotive market in Peru: System uses AI to improve customer experience
The Chilean startup Videsk managed to enter the Peruvian market with the help of Nissan. The automotive giant is implementing its video contact-center technology to improve customer service.
A significant step in its internationalization was taken by the Chilean startup Videsk, who developed the first 'video contact-center', successfully entering the Peruvian market with the help of automotive giant Nissan.
With the aim of improving customer service in Peru, Nissan implemented the development of Videsk, a system that, through artificial intelligence (AI), offers solutions that significantly improve the customer experience.
The technology of Videsk offers face-to-face attention with just one click on any platform, allowing users to avoid going to a physical store in order to interact with a real person for assistance if needed.
Today, their new service in the automotive sector focuses on three main areas:
Follow us on: 
1.- The hiring of an AI model that performs automatic transcription of the video calls that customers access. This ensures that information is available at all times.
2.- A user follow-up analysis is carried out, meaning, after the video call, one can know the customer's perception of the service, whether it is positive or negative.
3.- The service also features a conversation summary, obtaining detailed information from the experience that provides deep insights into the customers' interests and preferences.
"This allows us to identify during the call which customer is at risk of churn so that the company can respond before they leave, or to discover new business opportunities that they might not be identifying," explains Andrés Leiva, CEO and co-founder of Videsk.
This new system created by Videsk and implemented by Nissan, has tripled the turnover in sales and after-sales services, so it is expected to continue expanding throughout the territory.